Common Waivers
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If you are unable to travel because of medical reasons, you may choose one of the following options:
1. Free Rebooking: Same route; new travel dates within 30 days from the original departure date. A medical certificate stating fit to travel is required for the new dates.
2. Travel Fund: Credit is equivalent to the amount paid for your booking. Valid for 730 days (2 years).
3. Full Refund: Processed within 60–90 business days.
Who is eligible for the waiver?
· MEDA guest
· One companion
· Immediate and extended family (whether the MEDA guest is traveling or not)
Required Documents:
· Medical Certificate with doctor’s PRC License, Hospital/Clinic ID, or prescription pad with license number
· Proof of affiliation (e.g., Marriage Certificate, Birth Certificate)
Additional supporting documents (any of the following):
· Certificate of Confinement
· Clinical/Medical Abstract
· Billing Statement
· Discharge Slip/Summary
· Laboratory Result
· Medicine Prescription
· Doctor’s Consultation Report
Important Notes:
· Medical certificates are valid for 7 days from issuance.
· This is a one-time request only; standard rebooking policies apply afterward.
· Send documents to customercare@sunlightair.ph for review and approval.
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If you are unable to travel because of the death of a guest or a bereaved family member, you may choose one of the following options:
1. Free Rebooking: Same route; new travel dates within 30 days from the original departure date. A medical certificate stating fit to travel is required for the new dates.
2. Travel Fund: Credit is equivalent to the amount paid for your booking. Valid for 730 days (2 years).
3. Full Refund: Processed within 60–90 business days.
Who is eligible for the waiver?
· Deceased guest
· Immediate and extended bereaved family (whether the deceased guest was traveling or not)
Required Documents:
· Death Certificate
· Proof of affiliation (e.g., Marriage Certificate, Birth Certificate)
Important Notes:
· This is a one-time request only; standard rebooking policies apply afterward.
· Send documents to customercare@sunlightair.ph for review and approval.
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4–24 Weeks Pregnant
o Accepted for travel without a medical certificate
o Must complete an Expectant Mother (EXMO) Information Sheet
o Rebooking and Travel Fund allowed
o Refund not applicable
24–32 Weeks Pregnant
o Medical certificate required (valid within 7 days of issuance)
o Must complete an EXMO Information Sheet
o Rebooking and Travel Fund allowed
o Refund not applicable
33 Weeks and Beyond
o Not accepted for travel unless under urgent/humanitarian reasons
o May be allowed with approval from:
Airline Company Doctor
Pilot-in-Command
o Must be accompanied by a licensed medical practitioner
o Rebooking and Travel Fund allowed
o Refund not applicable
Additional Notes:
· Free rebooking: Same route, new travel dates within 30 days of original departure.
· Travel Fund: Credit valid for 730 days (2 years).
· This is a one-time request only; standard rebooking policies apply afterward.
· Send required documents to customercare@sunlightair.ph for review and approval.