Common Waivers
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If you are unable to travel because of medical reasons, you may choose one of the following options:
1. Free Rebooking: Same route; new travel dates within 30 days from the original departure date. A medical certificate stating fit to travel is required for the new dates.
2. Travel Fund: A credit equivalent to the amount paid for your booking. Valid for 730 days (2 years) from the date of conversion. Travel Fund requests processed on or after August 19, 2026 have no expiration date.
3. Full Refund: Processed within 60–90 business days.
Who is eligible for the waiver?
· MEDA guest
· One companion
· Immediate and extended family (whether the MEDA guest is traveling or not)
Required Documents:
· Medical Certificate with doctor’s PRC License, Hospital/Clinic ID, or prescription pad with license number
· Proof of affiliation (e.g., Marriage Certificate, Birth Certificate)
Additional supporting documents (any of the following):
· Certificate of Confinement
· Clinical/Medical Abstract
· Billing Statement
· Discharge Slip/Summary
· Laboratory Result
· Medicine Prescription
· Doctor’s Consultation Report
Important Notes:
· Medical certificates are valid for 7 days from issuance.
· This is a one-time request only; standard rebooking policies apply afterward.
· Send documents to customercare@sunlightair.ph for review and approval.
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If you are unable to travel because of the death of a guest or a bereaved family member, you may choose one of the following options:
1. Free Rebooking: Same route; new travel dates within 30 days from the original departure date. A medical certificate stating fit to travel is required for the new dates.
2.Travel Fund: A credit equivalent to the amount paid for your booking. Valid for 730 days (2 years) from the date of conversion. Travel Fund requests processed on or after August 19, 2026 have no expiration date
3. Full Refund: Processed within 60–90 business days.
Who is eligible for the waiver?
· Deceased guest
· Immediate and extended bereaved family (whether the deceased guest was traveling or not)
Required Documents:
· Death Certificate
· Proof of affiliation (e.g., Marriage Certificate, Birth Certificate)
Important Notes:
· This is a one-time request only; standard rebooking policies apply afterward.
· Send documents to customercare@sunlightair.ph for review and approval.
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4–24 Weeks Pregnant
o Accepted for travel without a medical certificate
o Must complete an Expectant Mother (EXMO) Information Sheet
o Rebooking and Travel Fund allowed
o Refund not applicable
24–32 Weeks Pregnant
o Medical certificate required (valid within 7 days of issuance)
o Must complete an EXMO Information Sheet
o Rebooking and Travel Fund allowed
o Refund not applicable
33 Weeks and Beyond
o Not accepted for travel unless under urgent/humanitarian reasons
o May be allowed with approval from:
Airline Company Doctor
Pilot-in-Command
o Must be accompanied by a licensed medical practitioner
o Rebooking and Travel Fund allowed
o Refund not applicable
Additional Notes:
· Free rebooking: Same route, new travel dates within 30 days of original departure.
· A credit equivalent to the amount paid for your booking. Valid for 730 days (2 years) from the date of conversion. Travel Fund requests processed on or after August 19, 2026, have no expiration date.
· This is a one-time request only; standard rebooking policies apply afterward.
· Send required documents to customercare@sunlightair.ph for review and approval.