Traveling is a luxury that everyone deserves to experience. As such, to ensure that many others can visit the wonderful getaway destinations the country has to offer, we are committed to offering passengers the lowest fare rates available when making their bookings.

We are committed to making sure that our passengers experience as little inconvenience as possible. One way we can accomplish this is to ensure that our flights will not be overbooked. That way, no passenger will be bumped off on their flights.

As part of our commitment to providing our passengers with quality service, we will ensure that your baggage is delivered to you at the airport as soon as possible and without any damages.

In the rare event that you are unable to locate your baggage upon arrival, our dedicated agents are ready to assist you promptly. Approach them to initiate a Property Irregularity Report (PIR), and for real-time updates on your baggage's status, feel free to reach out to us via email at airportbaggageunit@sunlightair.ph.

Should you discover any damage to your received baggage, kindly approach our agents to complete a Property Irregularity Report (PIR). For inquiries about the status of your report, you can contact us at airportbaggageunit@sunlightair.ph.

Recognizing the inconvenience caused by delayed baggage, we offer a First Need Allowance (FNA) of Php 1,000.00 to affected passengers. Furthermore, for lost baggage, we are committed to providing compensation in the form of travel certificates equivalent to a one-way or roundtrip ticket.

Rest assured, at Sunlight Air, we prioritize the safe and timely handling of your baggage, and our dedicated support team is here to ensure your peace of mind throughout your journey with us.

While we consistently aim to offer you a seamless travel experience, unforeseen circumstances beyond our control may disrupt the original plans, necessitating adjustments. We vow to inform passengers of any delays, cancellations, or sudden changes in flight route or schedules as Sunlight Air becomes aware of said changes. These announcements will be made by sending an email and SMS to the contact details provided by the passengers.

Sometimes, circumstances can cause a flight to be canceled. In these instances, we allow our passengers to request a refund by emailing our reservations team. In doing so, passengers can rest assured that their refunds will be processed immediately and will be released within three (3) to six (6) weeks. Another option is to convert the fare amount paid into a Travel Fund, valid for 365 days. This fund serves as a credit that passengers can utilize to book their future trips or access additional services, such as prepaid baggage.

We at Sunlight Air do not discriminate against passengers with disabilities/special needs or children who are traveling alone. Our dedicated crew is here to offer assistance to passengers with physical or mental conditions, those in recent recovery from illness, or in a post-operative status. This assistance is provided before, during, and after boarding our aircraft. Likewise, children traveling alone will receive the same level of care and attention to ensure their comfort throughout the flight.

1. Traveling with Infants or Children

We welcome the travel of infants and children, provided they are accompanied by an adult passenger. Infants, aged at least sixteen (16) days but not yet two years old as of the travel date, are subject to a PhP 800.00 fare. Meanwhile, the fare for children aged 2 to below 11 years old is equivalent to the adult fare.

Infant tickets do not include a reserved seat or a baggage allowance. Therefore, their baggage should be combined with that of their parents or companions. However, you may check a baby stroller without any charges.

Children who occupy their own seats are eligible for an individual baggage allowance that matches that of adults. The specific baggage allowance depends on the fare type availed.

Each parent or guardian is permitted to bring only one infant.

Certain seat locations on the plane are designated as emergency seats and may not be suitable for parents and guardians traveling with infants. We recommend verifying seat suitability with our reservations team during the reservation process to ensure compliance with necessary safety precautions.

If you are traveling with infants or children, please have an original physical copy of their birth certificate available upon check-in.

2. Unaccompanied Minors (UM)

We allow children aged eight (8) to less than twelve (12) years old to travel without an accompanying passenger as unaccompanied minors. To qualify, they must have a confirmed reservation and a completed Special Handling Information Sheet (SHIS) signed by the parent or guardian.

Children under eight (8) years old may only travel if accompanied by an adult at least eighteen (18) years old.

To book for an unaccompanied minor, complete the form at https://sunlightair.ph/book-sunlightair.

An adult must accompany the unaccompanied minor to the airport for departure, assuring Sunlight Air that another adult will meet the child at the destination airport. Please have an original physical copy of the child's birth certificate ready for presentation at the check-in counter.

Advance notice is crucial to make necessary reservations and arrangements. Sunlight Air may request sufficient evidence to verify the child's age.

A handling fee of PhP 1,120.00 per way will be charged for the unaccompanied minor service.

A dedicated Sunlight Air representative will accompany the unaccompanied minor onto the aircraft, introducing them to a cabin crew member before guiding them to their assigned seat.

Upon reaching the destination, our representative will escort the minor off the aircraft, releasing them only to individuals specified on the UM Special Service Form. Proper identification is required, and proof of age must be presented.

An unaccompanied minor must be confirmed on all sectors of their flight itinerary until the final destination.

3. Passengers with Special Needs

We are committed to providing the utmost respect and care for passengers with special needs or disabilities, including new and expectant mothers. To facilitate a seamless journey, we request passengers to notify us at least twenty-four (24) hours before their flight and provide necessary documents, including a valid medical certificate (valid for seven (7) days).

For those requiring special assistance, priority lanes and boarding are available, extending to priority security screening at the airport.

To ensure your comfort, please inform us in advance if you need inflight assistance. Our friendly cabin crew is readily available to assist with meal service or accompany you to the restroom, ensuring a pleasant travel experience.

Please notify us either during the booking process or prior to your flight regarding any medication or medical equipment you plan to bring on board. This will enable us to provide you with detailed guidelines.

Carry-on baggage for mobility aids or medical equipment is permitted, and passengers are responsible for their items. Our agents are ready to assist in transporting these aids from the pre-departure area to the aircraft and from the arrival area to your vehicle.

While we value inclusivity and diversity, the safety of our passengers and crew members remains our top priority. Therefore, passengers who may pose a potential risk to others' safety will, unfortunately, not be permitted to board.

A. Medical Condition or Illness

Passengers with a medical condition or illness may travel as medical case passengers. A valid medical certificate is required, demonstrating fitness to travel and confirming the absence of communicable diseases.

Passengers with medical conditions or illnesses must present a medical certificate with the doctor’s Professional Regulation Commission (PRC) license, Hospital ID, or Clinical ID. Alternatively, a medical certification written on the doctor’s or hospital/clinic’s prescription pad, with the doctor's license number, is acceptable. Additional requirements may include a Certificate of Confinement, Clinical/Medical Abstract, Billing Statement, Discharge Slip/Summary, Laboratory Result, Medicine Prescription, or Doctor’s Consultation Receipt. In foreign jurisdictions where obtaining a Doctor's ID may be challenging, a medical certificate will be acceptable as an alternative.

Medical conditions also cover dental cases, limited to surgical procedures like tooth extraction and root canal.

We recognize the importance of flexibility in travel plans, especially regarding our passengers' health. If your plans are affected by medical conditions or illness, we offer the following options:

a) Rebook your flight within 30 days from the original departure date without any fees. Changes beyond this period will be subject to fare differences.

b) Request a full refund.

c) Opt to convert your fare into a travel fund, valid for 365 days.

These options apply when:

• The passenger is unfit to travel due to a medical condition or illness.

• The passenger has an immediate family member with a medical condition or illness, whether the immediate family member is part of the traveling party or not.

*The term "Family" includes Parents, Spouse, Children, Siblings, Grandparents, Grandchildren, and Parents-in-law. Proof of Affinity, such as a Birth Certificate or Marriage Certificate, is required for validation.

B. Expectant Mother

While air travel is generally safe for uncomplicated pregnancies, at Sunlight Air, we prioritize the well-being of expectant mothers. We strongly recommend consulting with your doctor before making any travel arrangements to ensure a safe and comfortable journey.

During the gestation period of four (4) weeks to twenty-four (24) weeks, expectant mothers are only required to complete the Expectant Mother Information Sheet. In case travel plans need adjustments, options include choosing either free rebooking, allowed within approximately thirty (30) days with changes beyond this period subject to fare differences only; or opting for a full refund, available and valid for 365 days.

For the gestation period of twenty-four (24) weeks to thirty-two (32) weeks, expectant mothers must provide a medical certificate, valid for seven (7) days from the date of issuance, in addition to completing the Expectant Mother Information Sheet. Similar to the previous period, options for adjustments in travel plans include choosing either free rebooking, allowed within approximately thirty (30) days with changes beyond this period subject to fare differences only, or opting for a full refund, available and valid for 365 days.

During the gestation period of thirty-three (33) weeks and beyond, expectant mothers in this stage are not permitted to board and will be categorized as Medical Case passengers. If adjustments are needed, options include choosing either free rebooking, allowed within approximately thirty (30) days with changes beyond this period subject to fare differences only, or opting for a full refund, available and valid for 365 days, with the refund applicable for baggage only.

At Sunlight Air, we understand the diverse needs of our passengers, and we strive to provide enhanced services to ensure a comfortable and hassle-free journey. Our commitment to passenger satisfaction extends to additional services designed to cater to specific requirements.

1. Extra Seat (EXST)

For passengers desiring an extra seat for added personal comfort or space, the following conditions apply:

If the request is made more than four (4) hours prior to departure, the lowest available regular fare will be applicable.

If the request is made within four (4) hours prior to departure, the Y class fare will be provided.

Conditions of Carriage:

• Prior arrangements must be made upon ticket purchase.

• Reservations will block two (2) seats for the passenger on the flight.

• Check-in agents will verify passenger records with the notation 'EXST.'

• Two (2) adjacent seats will be assigned to the passenger by the check-in agent.

• Station personnel will inform the Lead Cabin Crew.

• Guests with "EXST" will be issued two (2) boarding passes.

• Guests requiring an extra seat cannot be seated in the exit row.

For guests with musical instruments or religious items necessitating an extra seat, the following procedures will be followed at the boarding gate:

The boarding gate agent will remind the passenger to secure the item using the seat belt to prevent shifting under flight and ground conditions.

The boarding gate agent will check and scan the boarding passes for the passenger and the carried item.

Sunlight Air may refuse the carriage of unusual or oversized items on the cabin seat if packaging requirements are not met. Passengers failing to book an extra seat for the item may be accommodated based on space availability, with 1SSR applied for courtesy and customer service consideration.

2. Obese Guests/Guests of Size

We understand that some passengers may require special considerations. Our commitment includes providing a comfortable and accommodating experience for all, including those who may need extra space due to size.

If a guest of size requires an extra seat and is willing to pay, the extra seat fee will be advised based on the following:

The lowest available fare if more than four hours prior to departure.

Y class fare will be provided if within four (4) hours prior to departure.

In case of a full/overbooked flight and the passenger needs an additional seat, they may be accommodated on the next available flight at no extra charge.

3. Seat Selection

At Sunlight Air, we understand the importance of personalizing your travel experience, and that's why we provide the option for seat selection. Passengers can choose their seats in advance, giving you the flexibility to make your journey as comfortable as possible.

Seat selection can be purchased up to two (2) hours prior to the scheduled time of departure through the online check-in feature on our website or up to eight (8) hours by contacting our reservations through email or during the initial booking.

Fees for seat selection are rebookable but non-refundable and non-reroutable.

For your convenience, we have categorized the seat rates:

• Seats in rows 4 A, C, D, and F to 16 A, C, D, and F are priced at Php 200.00.

• Seats in rows 1-3 A, C, D, and F, 17-18 A, C, D, and F, and 19 A and C are priced at Php 250.00.

4. Name Corrections

Starting August 9, 2023, name change requests will not be allowed for all fares. However, name corrections are allowed.

You can make a name correction without any associated charges. For misspelled names and name correction requests, kindly send an email to customercare@sunlightair.ph along with your booking reference and the correct name.

5. Security Items

Security is of paramount importance at Sunlight Air, and we take special care in handling certain security items that may require extra attention or incur additional fees.

For security items, particularly shot and long firearms, a handling fee of Php 1,120.00 applies.

The fee is chargeable per sector, per guest, and shall apply to applicable firearms.

Non-refundable, non-reroutable, non-transferable, and non-convertible to Travel Fund.

*Not available for now

At Sunlight Air, we are dedicated to making travel accessible to all. Therefore, we offer flexibility in payment options, including major credit cards (Visa, MasterCard, American Express), debit cards, and e-wallet solutions such as Gcash. When booking your ticket or selecting ancillary services, you have the freedom to choose the payment method that suits you best.

In the event of delays, we will provide passengers with the necessary information regarding the status of their flights. Additionally, we will also cater to the passengers' essential needs, such as snacks, full meals, medical attention, etc., should lengthy delays occur.

As part of our commitment to providing passengers with excellent service, Sunlight Air vows to immediately contact passengers through the details they provided should any changes in their travel itinerary occur.

We at Sunlight Air vow to ensure that our passengers will experience nothing but comfort in our cabin. Therefore, our cabin will always remain equipped with comfortable seats. Cleanliness will also be maintained in all facilities of our aircraft.

Should passengers have any questions or complaints about our services, we will acknowledge the written receipt of the complaint and will send a response as soon as possible. By doing so, we will be able to maintain our quality of service and put our passengers' minds at ease immediately.

For any complaints or comments, kindly reach out to us via email at customercare@sunlightair.ph.

At Sunlight Air, we are dedicated to enhancing our services, and we value your input. We encourage our passengers to share their positive or negative experiences by completing the feedback form at https://www.surveymonkey.com/r/JFLKY6X. Your feedback is essential in our ongoing efforts to provide you with the best possible travel experience.

We are committed to ensuring the comfort and satisfaction of our passengers in response to any alterations in flight schedules. In accordance with the provisions outlined in the Philippine Air Passenger Bill of Rights, we provide passengers with a variety of options in response to scheduled or unforeseen changes in their flights. Please review the following situations and the corresponding alternatives:

1. Flight Disruptions

In the event of a flight schedule change of less than two (2) hours from the departure time, passengers will not be provided with flexible alternatives.

In the event of a flight schedule change two (2) hours or more from the departure time, passengers are provided with the following options:

• Rebook your flight without any additional cost within a ± thirty (30) day timeframe. For modifications requested beyond this duration, fare adjustments may apply.

• Receive Travel Fund credits equal to the fare amount, valid for 365 days.

In the event of a flight cancellation caused by Sunlight Air and transpiring at least twenty-four (24) hours before the scheduled departure, passengers are presented with the following choices:

• Rebook your flight without any additional cost within a thirty (30) day timeframe. For modifications requested beyond this duration, fare adjustments may apply

• Receive Travel Fund credits equal to the fare amount, valid for 365 days.

In the event of a flight cancellation due to force majeure, safety concerns, or security considerations, passengers are provided the following options:

• Rebook your flight without any additional cost within a thirty (30) day timeframe. For modifications requested beyond this duration, fare adjustments may apply.

• Receive Travel Fund credits equal to the fare amount, valid for 365 days.

We emphasize the importance of prompt communication from all affected passengers. Please get in touch with us within thirty (30) days to confirm your travel plans, whether accepting the revised flight schedule or addressing cancellations. Failure to respond within this timeframe will result in the automatic confirmation of the new flight schedule, and any modifications will be subject to the ticket fare regulations.

2. Flight Connections

We prioritize the seamless continuity of your journey, even when faced with flight changes. When planning two separate flights (e.g., Siargao – Manila followed by Manila - Siargao), it is essential to allow ample time before your subsequent departure. We strongly recommend a minimum of eight (8) hours between flights, as these intervals are crucial for ensuring a smooth process when collecting baggage and completing check-in procedures for your second flight.

At Sunlight Air, our primary focus is on efficiently delivering you to your destination. Consequently, in the rare event of misconnections due to Sunlight Air delays or cancellations, we are dedicated to re-accommodating passengers on the next available Sunlight Air flights.

Please be aware that if you have connecting flights with other airlines, Sunlight Air will not assume responsibility for any misconnections resulting from delays, cancellations, or other flight arrangements you may choose to make. Your understanding is appreciated as we strive to provide a reliable and efficient travel experience.

At Sunlight Air, we prioritize your convenience and recognize that plans may undergo changes. We provide flexible solutions to modify your flights based on your evolving needs or unexpected situations.

1. Voluntary Modifications

For passengers who have purchased a Lite Fare (C, E), rebooking is permitted with a fee of Php 2,500 per segment, including the fare difference. Changes must be made twenty-four (24) hours before the estimated time of departure.

Passengers with a Value Fare (W, B, M, H, L, Q, V, S, T, K, R, Z) enjoy the flexibility of up to three (3) rebookings without a fee, but fare differences must be settled. Change requests must be submitted seventy-two (72) hours before the estimated time of departure. If changes are requested within seventy-two (72) hours, a fee of Php 2,500 per segment, including the fare difference, applies.

For passengers with a Priority Fare (Y), rebooking is allowed without limits and without a fee. Change requests must be made seventy-two (72) hours before the estimated time of departure. If changes are requested within seventy-two (72) hours, a fee of Php 2,500 per segment applies.

It's important to note that cancellations and rerouting are not allowed for all fare types, and all flights are non-refundable. Additionally, Sunlight Air shall not be liable for any acts or omissions of the Partner, Hotel, or third parties.

2. Death Case

In the unfortunate event of a passenger's demise or the loss of a family member, we extend our heartfelt condolences and aim to provide compassionate support during this difficult time.

a. For the Death of a Passenger

In the event of a passenger's passing, the representative can request either a full refund or opt for a travel fund valid for 365 days on behalf of the deceased passenger. To initiate this process, the representative is kindly asked to submit a copy of the Death Certificate.

b. For the Death of a Family Member

For bereaved families, whether the deceased was part of the traveling party or not, we offer the following options upon the submission of required proof of affinity (such as a Marriage Certificate or Birth Certificate):

• Rebook flight within 30 days without penalties. If rebooking is requested beyond 30 days, it will be subject to fare differences.

Travel Fund in Full:

• Receive a travel fund equivalent to the full fare, valid for 365 days.

Our consideration extends to both immediate and extended family members, encompassing:

• Bereaved Immediate Family: Parents, Spouse, Children, and Siblings

• Bereaved Extended Family: Grandparents, Grandchildren, Parents-in-law, and Children-in-law

As part of our commitment to ensuring that our passengers have only the most pleasant journeys with Sunlight Air, we vow that all our staff members will cater to their needs or answer their inquiries with the utmost respect, civility, and courtesy.

Customers should always be the priority of every department in the company. As such, every Sunlight Air employee should endeavor to provide customers with great service, quality, and safety when given the opportunity to do so.

Under no circumstances should Sunlight Air employees discriminate against customers on the basis of race, gender, age, sexual orientation, religion, physical or mental disabilities, nationality, or other similar classifications. Regardless of such classifications, employees should always treat customers with the respect and dignity they deserve.

As mentioned before, Sunlight Air employees may not discriminate against customers with disabilities, physical or otherwise. Therefore, reasonable accommodations and assistance should be provided to Sunlight Air customers with disabilities. Employees who will be assisting customers with disabilities have a responsibility to be knowledgeable about the applicable government regulations that cater to such customers.

As customers entrust us with their valuable belongings, Sunlight Air employees are obligated to do their best to maintain that trust. Theft, attempted theft, or possession of customer property, such as cash, bags, or any other valuables, is strictly prohibited by the airline and will not be tolerated. Should a customer’s property be misplaced, employees must either notify a manager or follow the appropriate lost and found policy for their department. Taking a customer’s property off the premises for safekeeping is also strictly prohibited.

Safeguarding the private data of customers is a priority for Sunlight Air. As such, employees who do not have a business reason to access said data must not seek to do so. Those who have access to this information and data, meanwhile, must ensure that unauthorized use or release of data never occurs. Accessing or disclosing passenger information for personal use is a violation of Sunlight Air policy as well as the law.