Third Party Bookings
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If your booking was made through a third-party platform or travel agency, we regret to inform you that we are unable to update the contact information on our end. For any changes to your contact details, please coordinate directly with your issuing agency. They will also be able to assist you with any flight updates or notifications related to your booking.
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For bookings purchased through a third-party platform or travel agency, any modifications must be requested through the original point of purchase. This includes date changes (rebooking) and name corrections. Please contact your issuing agency for assistance, as they have full access to your booking details and can process any changes or requests.
For ancillary services, such as additional baggage and seat selection, these cannot be purchased through the My Booking portal for bookings made via third-party platforms. To request these services, please email customercare@sunlightair.ph or purchase them at the airport check-in counter.
However, you may still complete Online Check-in using your booking details, subject to eligibility and applicable Online Check-in guidelines.
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If your flight is affected by a schedule change of more than two (2) hours or a flight cancellation, you may be eligible for rebooking. Refunds are only available for schedule changes of three (3) hours or more and for cancelled flights.
For rebooking assistance, please contact our Reservations and Ticketing Hotline at +63 2 5328 0808 or email customercare@sunlightair.ph.
For refund assistance, please contact your issuing agency or the third-party platform where the ticket was purchased. Any approved refund will be processed back to the original form of payment used during booking. For bookings made through a travel agency, the refund will be credited to the issuing agency's account.