Lapsed Booking

• What is lapsed booking?

  It refers to a booking that was not successfully completed or confirmed, often due to a system issue. 

  • A reservation was created but was not ticketed or confirmed. 

  • Payment may have been made, but the booking did not properly reflect in the system. 

  • The booking record may have expired before confirmation was completed. 

• What happens if my booking has lapsed?

  If your booking was affected by a system issue, please contact or email Sunlight Air Customer Care at customercare@sunlightair.ph and include the following details:

  • Booking date

  • Full name of all passengers on the booking

  • Flight date and route

  • Proof of payment (screenshot or scanned copy)

  This will help us verify and process your request promptly.