We appreciate your understanding.
We understand and sincerely apologize for any inconvenience caused by service disruptions you may have experienced.
As our most valued customers, your satisfaction is our prime concern. We aim to guarantee that you can resume your journey promptly and with the utmost comfort. Hence, our dedicated service recovery team is committed to providing priority assistance.
Please select the option below that best describes your situation, ensuring the proper form is filled out accurately and completely. This will help streamline the process and facilitate efficient handling of your request.
Important Notes:
• Rebooking and travel fund options are only available for flights affected by a schedule change of more than 2 hours or by flight cancellations.
• Refunds are applicable only in cases of schedule changes of 3 hours or longer and affected by flight cancellations.
• For bookings made through a third‑party agency, please coordinate directly with your issuing agent for any refund requests. Any approved refund will be processed and returned to the issuing agent’s account. Travel fund conversion may not be applicable due to ticket restrictions set by the agency.