Travel Fund

• What is a Travel Fund?

  A Travel Fund is provided to passengers in the event of flight disruptions or changes made by the airline. This credit can be applied towards future bookings with Sunlight Air, offering passengers the choice of a Travel Fund as an alternative to a refund.

• How to redeem a Travel Fund?

  To redeem a Travel Fund, you can send an email to customercare@sunlightair.ph and specify your flight request. Alternatively, you can use it as a payment method when booking a flight at any Sunlight Air pop-up selling booths during travel expos or fairs. You can easily apply the Travel Fund to reduce the total cost when booking your new flight.

• Can I use my Travel Fund to book a promo fare?

  You can purchase promotional fares offered at our booth at travel expos or fairs using your Travel Fund. Unfortunately, it cannot be used to book flights on our website.

• Does the Travel Fund expire?

  The Travel Fund remains valid for 730 days from the date of the flight disruption.

• Are there blackout dates when I cannot use my Travel Fund?

  There are no blackout dates for the use of travel funds. Any amount exceeding the fare will be the responsibility of the passengers to pay.

• Can I refund my unused ticket that I purchased through the Travel Fund?

  All Sunlight Air tickets are non-refundable and cannot be converted into a Travel Fund unless a flight has encountered flight disruptions caused by the airline. To request a Travel Fund for your disrupted flight, please email your request to customercare@sunlightair.ph.

• Until when should I use my Travel Fund?

  Travel fund is only valid for 730 days upon conversion. Make sure to utilize it before its expiry date. Flight date(s) on your new booking can be beyond its validity period.

• How do I redeem my Travel Fund?

  We're currently working on making this feature available for redemption through our app and website. While it's not yet accessible online, rest assured that we're actively developing this functionality to improve your booking experience

  To redeem your travel fund, you may either email Sunlight Air directly at customercare@sunlightair.ph by providing the following details:
  
  Passenger/s Full Name:

  Date of Birth:
  Flight Route:
  Preferred Travel Dates:
  Number of Passengers (Adults/Children/Infants):
  Special Requests (wheelchair, baggage, seat):
  Primary Mobile Number:
  Primary Email Address: