Airline Policies

• Can you provide the terms and conditions for both regular and promotional fares?

  The full terms and conditions of regular fares are available at sunlightair.ph/conditions-of-carriage. Promotional fares are subject to separate terms and conditions, which can be reviewed at sunlightair.ph/flight-offers.

• What are the regulations governing Sunlight Air's conditions of carriage?

  When booking a flight with Sunlight Air, you enter a carriage agreement with us. To review the rules and guidelines governed by our conditions of carriage, please visit sunlightair.ph/conditions-of-carriage.

• Could you provide details about Sunlight Air's approach to data privacy?

  All data collected through customer forms, website cookies, and phone conversations are treated in full compliance with Sunlight Air's Data Privacy Policy. You can find detailed information on how we manage private or personal data at sunlightair.ph/privacy.

• Does Sunlight Air allow pets on board?

  Sunlight Air does not allow pets on board its flights.

• What is Sunlight Air’s policy to ensure timely flight departures?

  To maintain timely departures and operational efficiency, the following measures are strictly implemented:

  Bag Drop and Check-In Counter Closure

  • Closes 45 minutes before the scheduled departure time.

  • Allows finalization of necessary flight documents, such as the passenger manifest and weight and balance information.

  Boarding Priority

  • Priority boarding for passengers with special requirements, including those traveling with infants, expectant mothers, senior citizens, and passengers with disabilities.

  • Passengers with PLUS fare tickets will also be called to board first when applicable.

  Boarding Gate Closure

  • The boarding gate will close fifteen (15) minutes before the scheduled departure time.

  • Sunlight Air reserves the right to deny boarding to passengers who have not reached the gate on time to ensure punctual departure for others.

• What happens if I missed my connecting flight?

  When booking multiple flights, especially when they are booked separately, it’s important to ensure sufficient time between connections to allow for baggage handling, check-in, and other procedures.

  For Domestic Connections: Allow at least 8 hours between the scheduled departure of your first flight and your connecting flight. This accounts for potential delays, baggage retrieval, recheck procedures, and airport transfers if applicable.

  For International Connections: Allow at least 24 hours between flights. This buffer accommodates immigration clearance, customs, possible rebooking needs, and coordination with other carriers.

  In case of a missed connection, the following procedures may apply:

  Misconnections caused by Sunlight Air delays or cancellations:

  • Affected passengers will be re-accommodated on the next available Sunlight Air flight at no extra cost.

  Misconnections involving other airlines:

  • Sunlight Air is not liable for missed connections or delays caused by other carriers.

  • Passengers are responsible for managing their own connections and making alternative arrangements if necessary.

  Sunlight Air operates as a point-to-point carrier, focusing on flying you directly to your destination within our network.